The Psychology Of Conflict And Conflict Management In Organizations Pdf

the psychology of conflict and conflict management in organizations pdf

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The Psychology of Conflict and Conflict Management in Organizations

Organizational conflict , or workplace conflict , is a state of discord caused by the actual or perceived opposition of needs , values and interests between people working together. Conflict takes many forms in organizations. There is the inevitable clash between formal authority and power and those individuals and groups affected. There are disputes over how revenues should be divided, how the work should be done, and how long and hard people should work. There are jurisdictional disagreements among individuals , departments , and between unions and management. There are subtler forms of conflict involving rivalries, jealousies , personality clashes , role definitions, and struggles for power and favor.

Introduction Conflict may occur between people or within groups in all kinds of situations. Due to the wide range of differences among people, the lack of conflict may signal the absence of effective interaction. Conflict should not be considered good or bad, rather it may be viewed as a necessity to help build meaningful relationships between people and groups. The means and how the conflict is handled will determine whether it is productive or devastating. Conflict has a potential to create positive opportunities and advancement towards a common goal, however, conflict can also devastate relationships and lead to negative outcomes Kazimoto, ; Fisher, ; Evans, Leadership may be described as the ability to emphasize the pursuit of goals and motivate others to pursue them as well. Northouse states that leadership is a process whereby an individual influences a group of individuals to achieve a common goal Northouse,

A conflict arises when individuals have varied interests, opinions and thought processes and are just not willing to compromise with each other. It is always wise to adjust to some extent and try to find a solution to the problem rather than cribbing and fighting. Conflicts and disagreements only lead to negativity and things never reach a conclusion. It only adds on to the tensions and makes life hell. It actually leaves you drained and spoils your reputation.

Importance of Conflict Management

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Skip to search form Skip to main content You are currently offline. Some features of the site may not work correctly. DOI: Research into behaviour in organizations can be divided into two categories: normative and descriptive. Normative research is concerned with how things should be, whereas descriptive research addresses itself to what is — rather than what could or should be.

CONFLICT MANAGEMENT Managing conflict in organizations

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Importance of Conflict Management

Conflict resolution

Assael, Henry. Baron, Robert. Sage Publishing. Bercovitch, Jacob.

Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of conflict. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in an organizational setting. Properly managed conflict can improve group outcomes. Conflict resolution involves the reduction, elimination, or termination of all forms and types of conflict. Five styles for conflict management, as identified by Thomas and Kilmann, are: competing, compromising, collaborating, avoiding, and accommodating. Businesses can benefit from appropriate types and levels of conflict.

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Alissa P.


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Lothair B.


Four studies included in this Special Issue investigate the relationships of organizational justice procedural, distributive, and interactional to the five styles of handling conflict with supervisor integrating, obliging, dominating, avoiding, and compromising ; a structural equations model of the five styles of handling conflict, task and relationship conflicts, and felt stress; relationships of proportional conflict composition and perceptual conflict composition to group effectiveness; and resistance barriers to team effectiveness.

Miranda E.


industrial/organizational psychology and related organizational science disciplines. The Psychology of Conflict and Conflict Management in Organizations. Carsten​pdf. Pruitt, D. G.